Privacy Policy

Effective Date: January 2, 2025

At CloudHato.com, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make purchases through our online store. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

  • Personal Information: This includes information you provide directly to us, such as when you place an order, sign up for an account, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, shipping address, billing address, and payment details.

  • Non-Personal Information: This includes information we collect automatically when you visit our website, such as IP addresses, browser type, device information, pages viewed, and interaction with the website. This information is used to enhance user experience and improve our website performance.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process your orders: We use your payment and shipping information to fulfill your orders and deliver the products you’ve purchased.
  • To improve your shopping experience: We may use your information to personalize your experience, such as offering product recommendations and improving website functionality.
  • To communicate with you: We may send order updates, promotional emails, or customer service notifications. You can opt-out of marketing emails at any time by using the unsubscribe link.
  • To comply with legal obligations: We may use your information to comply with legal requirements, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take security seriously and implement reasonable safeguards to protect your personal information. This includes:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data such as payment information during transactions.
  • Secure Payment Gateways: All payments are processed through trusted and secure third-party payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).
  • Access Control: Only authorized personnel have access to your personal information, and we follow strict protocols to ensure the security of our systems.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted service providers who help us process payments, deliver products, and manage our website. These providers are required to protect your information and may only use it for the purposes of providing their services.
  • Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us remember your preferences, improve website performance, and gather analytical data. You can control cookie settings through your browser preferences, but disabling cookies may affect your ability to use certain features of our website.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: You can request to access the personal information we have collected about you.
  • Correction: You can request to update or correct any inaccurate or incomplete information.
  • Deletion: You can request to delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt-out of receiving promotional emails by clicking the unsubscribe link in any marketing email we send.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided personal information, we will take steps to delete that information from our records.

8. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer and processing of your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: