Sales Policy

Effective Date: January 2, 2025

At CloudHato.com, we are committed to providing our customers with the best quality plants and an excellent online shopping experience. Our Sales Policy outlines the terms and conditions of purchasing products from our website. By making a purchase on our site, you agree to the terms of this policy.

1. Order Confirmation

Once you place an order with CloudHato.com, you will receive an order confirmation email. This email confirms that we have received your order, but does not signify that your order has been processed or shipped. The order confirmation will include details such as:

  • Your order number
  • A list of the items ordered
  • Shipping address
  • Billing address
  • Total amount

Please review the details in the confirmation email and contact us immediately if there are any discrepancies.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD (U.S. Dollars) and are subject to change without notice. Prices include the cost of the plants and any applicable taxes. Shipping fees are calculated at checkout.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and secure third-party payment gateways such as PayPal.
  • Sales Tax: Sales tax will be applied to your order based on the shipping address, in accordance with state and local tax laws.
  • Promotions and Discounts: From time to time, we may offer promotional discounts. These discounts are applied at checkout and are subject to terms and conditions. Only one promotion or discount can be used per order unless stated otherwise.

3. Availability and Stock

While we make every effort to keep our website’s product inventory up-to-date, we cannot guarantee that all items listed are in stock at the time of your order. If an item is out of stock after you place an order, we will notify you and either offer you an alternative product or allow you to cancel your order. In some cases, we may suggest a similar product, and you may choose to accept or decline the replacement.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days of receiving payment. Please note that processing times may vary during peak seasons or holidays.
  • Shipping Methods: We offer various shipping options to ensure your plants arrive in good condition. Shipping rates are calculated based on your location and the size/weight of your order. You will be able to select your preferred shipping method at checkout.
  • Delivery Time: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout.
  • Shipping Restrictions: Currently, we only ship within the United States. We are working on expanding our shipping options to international destinations.

5. Customer Responsibility

  • Accurate Information: It is your responsibility to provide accurate and complete information during the checkout process, including your shipping and billing details. Any delays or issues with delivery caused by incorrect information may result in additional charges or delays.
  • Receiving the Order: Please ensure that someone is available to receive the delivery. If the delivery requires a signature or if a problem arises during delivery, you will be responsible for coordinating with the shipping carrier to resolve the issue.

6. Cancellations and Modifications

Once an order is placed, it is processed quickly to ensure timely shipment. However, we understand that sometimes changes need to be made. If you wish to cancel or modify your order, please contact us immediately at info@cloudhato.com. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

7. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return an item and request a refund. All returns must be initiated within 7 days of receiving your order.

Important: Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., sending the wrong item or damaged products).

8. Product Guarantees

We take great pride in the quality of our plants. Each plant is carefully selected and packaged to ensure it arrives in the best condition possible. While we guarantee the quality of our plants at the time of delivery, we cannot control how plants are cared for after they are received.

For any issues regarding damaged or defective products, please refer to our Refund and Returns Policy for further instructions.

9. Limitation of Liability

  • CloudHato.com is not liable for any damage to property, injury, or loss resulting from the use or handling of our products, whether indoors or outdoors. By purchasing from us, you acknowledge that you are fully responsible for the proper care and handling of the plants.
  • We are also not responsible for any delays, loss, or damage caused by circumstances beyond our control, such as weather conditions, natural disasters, or disruptions in the shipping process.

10. Legal Compliance

By purchasing from CloudHato.com, you agree to comply with all local, state, and federal laws and regulations. You are also responsible for ensuring that any products ordered from us do not violate any laws or restrictions in your area, such as import/export laws for plants.

11. Contact Us

For any questions or clarifications regarding our Sales Policy, please contact us: