Shipping Policy

Effective Date: January 2, 2025

At CloudHato.com, we are committed to delivering your plants safely and efficiently. Our Shipping Policy provides detailed information about our shipping process, including shipping methods, charges, delivery times, and other essential details. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer a variety of shipping methods to ensure your plants arrive in excellent condition. The available shipping options will be provided to you at checkout, and you can choose the one that best suits your needs.

      • Standard Shipping: This is our most economical option, with an estimated delivery time of 5-7 business days.
      • Expedited Shipping: If you need your plants sooner, choose Expedited Shipping, which typically takes 2-3 business days.
      • Overnight Shipping: For urgent orders, we offer Overnight Shipping, guaranteeing delivery by the next business day, depending on your location.

Note: The availability of shipping methods may vary based on your location, the size of your order, and the delivery address.

2. Shipping Charges

      • Shipping Costs: Shipping costs are calculated at checkout based on your shipping address, the size and weight of the items, and the selected shipping method.
      • Free Shipping: We offer free standard shipping on orders over a certain amount. This minimum order value will be displayed on the website, and eligibility for free shipping will be determined at checkout.
      • Additional Fees: Depending on your location, there may be additional shipping fees, such as for remote areas or special delivery requirements. Any extra charges will be clearly shown during the checkout process before you confirm your order.

3. Shipping Locations

      • Domestic Shipping: We currently ship to all 50 states within the United States. Shipping rates and delivery times may vary depending on the destination.
      • International Shipping: At this time, CloudHato.com only ships within the United States. We are working on expanding our shipping options to international destinations in the future.

4. Order Processing

      • Processing Time: Once we receive your order and payment, we will process it within 1-3 business days. During peak seasons or holidays, order processing may take longer, but we will notify you if there are any significant delays.
      • Order Confirmation: After your order is placed, you will receive an email confirming your order. This email will include your order number, the items purchased, and the shipping method chosen.
      • Shipping Notification: When your order has been shipped, you will receive a shipment confirmation email with tracking details, so you can follow your order’s journey.

5. Delivery Times

      • Standard Shipping: Delivery takes between 5-7 business days depending on your location.
      • Expedited Shipping: Delivery is typically within 2-3 business days from when the order ships.
      • Overnight Shipping: If you choose Overnight Shipping, your order will be delivered the next business day after processing (except for orders placed on weekends or holidays).

Note: Delivery times are estimates and may vary based on your location and external factors like weather, holidays, and courier delays.

6. Shipping Delays and Issues

While we strive to deliver your orders in a timely manner, certain circumstances beyond our control can cause delays. These include:

      • Weather-related delays: Severe weather can impact shipping timelines.
      • Holidays: Shipping carriers may experience delays during peak holiday periods.
      • Carrier Issues: Occasionally, shipping carriers may experience delays or disruptions in service.

If there are any significant delays or issues with your delivery, we will notify you as soon as possible and work with the shipping carrier to resolve the situation.

7. Damaged or Lost Packages

We take great care in packaging and shipping your plants to ensure they arrive in the best condition possible. However, in rare cases, items may get damaged during transit. If your order arrives damaged, please follow the steps below:

      1. Contact Us Immediately: Report any damaged items within 3 days of receiving your order. You can reach us at info@cloudhato.com or call us at 307-621-0431.
      2. Provide Documentation: Please provide clear photos of the damaged products and packaging to help us resolve the issue quickly.
      3. Return and Refund: We will either arrange a return of the damaged item or offer a full or partial refund, depending on the severity of the damage.

If your order is lost during shipping, we will investigate the issue with the carrier. Once confirmed as lost, we will offer a replacement or refund.

8. Delivery Failures

If a package is returned to us due to incorrect or incomplete shipping information (e.g., wrong address, missing apartment number), we may contact you for a resolution. If the address provided is incorrect and a new delivery attempt is required, additional shipping charges may apply.

9. International Orders

Currently, CloudHato.com does not offer international shipping, but we are working on expanding our shipping to other countries. Once international shipping becomes available, additional charges, customs fees, and taxes may apply, depending on your country’s import laws.

10. Contact Us

If you have any questions or concerns about shipping, delivery times, or your order, please do not hesitate to contact our customer service team: